• Products once sold are not eligible for return unless they are defective or damaged upon purchase.
• To be eligible for a return, the item must be:
• Unused, unopened, and in its original packaging (with all accessories, manuals, and box)
• Returned within 7 days of purchase with the original invoice.
• Opened/activated Apple products (such as iPhones, iPads, MacBooks, and Watches) cannot be returned unless proven defective.

• In case of a manufacturing defect confirmed by Apple or Cafarde’s technical team, the product may be exchanged for a new unit of the same model.
• Exchange eligibility depends on Apple’s official guidelines.
• Accessories and wearables (AirPods, chargers, cables, etc.) can only be exchanged if unopened or defective.

• Refunds are approved only if:
• The product is unavailable for replacement/exchange.
• The return is validated under Apple’s guidelines.
• Approved refunds will be processed to the original mode of payment within 7–10 working days.
• Delivery, setup, or service charges (if any) are non-refundable.

• Opened or activated Apple products without defects.
• Software, digital products, subscriptions, and gift cards.
• Products damaged due to misuse, negligence, or unauthorised repairs.

• Warranty and after-sales service are handled as per Apple’s official warranty policy.
• Customers must provide the original invoice for warranty claims.
• Cafarde is not responsible for denial of warranty by Apple in cases of misuse or accidental damage.

For any queries regarding purchases, service, or warranty: